Hi everyone, I was super excited to try out my new Gear Fit 2 (ordered from Best Buy in the US), but heartbreakingly it will not actually connect to my phone. I am on a Galaxy S 6 running the original OS, but the tricky part is that it is from a Japanese provider (DoCoMo). It did not occur to me that the Gear Fit 2 would not work with this phone, but it will not sync with the required Samsung Gear App. The app downloads (I don't know if it matters but I retained the US version of the app store so I could keep my puzzle and dragons profile). The phone can see the watch, and they do the fun Bluetooth pin exchange, but then the app throws an error message that says "Check if your device is compatible and if the app needs to be updated" and then the process won't proceed any further. I have factory reset my phone, uninstalled my old Gear Fit and old Gear Fit manager app, reset the watch, all to no avail. I contacted Samsung customer support and they told me that since I am on a Japanese S6 they can't help me because they are US customer support, instead providing me with a useless link to the Japanese Samsung Products page. I know the GF2 has not launched in JP yet (at least through DoCoMo, but I can't believe that my new toy is absolutely useless. In other news, all of this fiddling around made it so that the old Gear Fit Manager app will not connect to my old Gear Fit anymore so I am now using a 3rd party app which is not quite the same. Any advice is appreciated, otherwise I guess I will ride this out until the GF2 launvhes here and maybe an update will e forthcoming.
PS: there are two reviews in Japanese in the Samsung app market for the new Gear App. They are both very bad reviews stating that the app will not connect o their various devices.
Idk. Just sad and wanting to vent.
PS: there are two reviews in Japanese in the Samsung app market for the new Gear App. They are both very bad reviews stating that the app will not connect o their various devices.
Idk. Just sad and wanting to vent.
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