Has anyone received their LG V10 December promo?(Battery, Cradle, and 64GB microSD)

I'm asking because I registered for it around the 20th of December and I received an email saying that my submission was accepted on the 13th of January. But despite that, it's status has been "AWAITING_SHIP" for the past month. I emailed the support team a week or two ago and I've yet to receive a reply.

Is this happening to anyone else?

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